Customer Results Manager

  • Full Time
  • Remote - USA
  • Feb 5, 2021

Company Description: Penthera is a global SaaS (software as a service) company that provides video streaming products to large OTTs, fitness apps, and other media streaming customers including ViacomCBS, Fox Australia, Showtime, Beachbody, Red Bull, and Sky New Zealand. Penthera’s ‘personal edge’ solutions reduce common errors such as buffering and start-up delay for millions of viewers around the world.

The Role: As Customer Results Manager, you will help Penthera retain and grow our strategic customers. This person must be self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication skills. This role’s primary responsibility will be to ensure customer satisfaction and maximum value return from Penthera’s products& services.

Key Responsibilities:

  • Build customer relationships, while working to drive engagement and renewals
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Partner with the Sales team to generate demand for additional products and services within your assigned accounts to grow existing revenue
  • Working with integrated cross-functional teams to ensure customer’s requirements are successfully delivered
  • Gauge customers’ levels of engagement with Penthera and provide feedback to the other teams regarding product and service improvements
  • Monitor and track customer implementation process, including timelines and roadblocks through frequent customer status calls

Additional Responsibilities:  

  • Travel to customer sites if needed
  • Establish clear meeting agendas and provide client  background and call plans to internal resources in advance
  • Represent Penthera in the industry at local, regional, and national trade shows and events
  • Continuously learn Penthera products, value and fit into the customer base

Qualifications:

  • Minimum of 5 years’ experience in managing client relationships
  • Bachelor’s Degree, or equivalent experience in a relevant field of study

Knowledge, Skills, and Abilities:

  • Excellent presentation, interpersonal communication, and analytical skills
  • Ability to understand client needs and identify new business opportunities
  • Ability to understand technical concepts and value to customers
  • Experience working with large enterprise customers
  • Willingness to build positive and productive relationships with customers as well as internal teams
  • Previous experience delivering Quarterly Business Reviews to ensure customer satisfaction
  • Previous experience in OTT (AVOD/SVOD/TVE) is not required but helpful
  • Demonstrated experience managing client expectations and communications between client and internal project teams
  • Excellent networking skills to identify the right customer stakeholders and build connections quickly in large organizations
  • Skilled with MS Office, particularly Word, Excel, PowerPoint, and Outlook

Compensation and Benefits:

  • Penthera is a global remote work company, work from wherever you are
  • Generous vacation policy; work hard and take time when you need
  • Full-time salary based on experience

To apply for this role please email your resume to jobs@penthera.com, with the subject line “Customer Success Manager Applicant, LIT”

To apply for this job email your details to jobs@penthera.com