Tech Support

Website Odoo Odoo

The worlds largest open source business software suite (ERP)

Technical Support Specialist 

The role will be 100% remote for now #socialdistancing. Eventually, it will convert to an onsite role in Mexico City. We are looking for applicants who can commute daily to Colonia Juarez/Roma Norte once our office is open.

Odoo is the world’s top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo’s success. We’re looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium sized businesses and the functions within them.

Responsibilities:

  • Become an expert on all of the features and functions within Odoo’s software applications
  • Provide expertise to clients seeking to use Odoo applications effectively
  • Create solutions and effectively communicate (written, verbal) to customers
  • Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
  • Collaborate with Engineering, Product, and Developer teams to escalate critical issues
  • Resolve issues via email, chat, and phone
  • Gather feedback: our product team loves to crank out features that our users are asking for
  • Boost Customer Satisfaction and productivity

Qualifications and Requirements:

  • Bachelor’s degree required – Business or STEM preferred
  • Creative thinker and strategic problem solver
  • Ability to communicate technical concepts clearly and effectively, both written and orally
  • Excited to play an integral role in a rapidly evolving field
  • Demonstrate an affinity for Saas products that handle CRM, Accounting, Inventory, POS, and other software verticals

Nice to have:

  • 1-3 years of professional experience
  • Business experience at an ERP
  • Experience/knowledge with SaaS/Cloud based applications
  • Sociable and outgoing
  • Willing to learn constantly and work proactively
  • Prior experience at a fast-growing startup

Values:

  • You are able to work in a fast-paced start-up environment with a hands-on attitude
  • You are open-minded and can react to change with agility
  • You have an intrapreneur mindset and are not afraid to take appropriate initiatives
  • You are a quick and autonomous learner
  • You have a passion for software
  • You are approachable, honest, and a fun team player

Compensation and Perks:

  • Healthcare plan
  • Vacation days, paid holidays
  • 30-day Aguinaldo + all other benefits by law
  • Sports-focused activities expensed if multiple employees attend
  • Evolve in a nice working atmosphere with a passionate team!

To apply for this job email your details to technical-support-specialist-mx+nalinkedin@mail.odoo.com