Client Experience Associate

Website movableink Movable Ink

Market in the moment

The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams.  The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

Responsibilities of the Client Experience Associate:

Learn the Movable Ink platform and email industry eco-system.
Support Client Experience Manager (CXM) on named accounts as backup contact.
Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution.
Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis.
Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings.
Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
Proactively manage schedule of client meetings and Business Reviews etc – including preparing swag and administrative and logistical elements.
Manage contact roles in Salesforce for all clients organizations.
Take minutes in client meetings and document in Gainsight.
Troubleshooting queries and QA campaign setups for clients
Produce written documentation for custom projects

Ability to manage multiple deadlines and deliverables simultaneously
Excellent oral and written communication skills
Strong ability to work well with others
Adaptability in a fast-changing environment
Positive attitude
Focuses on outcomes
Creative & entrepreneurial-minded
Willing to try new things
Desire to learn HTML/CSS/Javascript and Photoshop

Tagged as: email, marketing, martech, powerpoint, software

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